Shipping Policy

Shipping Information

Order Processing Time

All orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.

Shipping Methods & Delivery Times

We offer two reliable shipping options to meet your needs:

Returns & Exchanges Policy

At Phone Cases Store, we’re committed to your complete satisfaction with our premium phone accessories. Our straightforward returns process ensures you can shop with confidence.

Return & Exchange Window

You have 15 days from the delivery date to request a return or exchange for most products.

Eligibility Requirements

• Items must be in original condition – unused, undamaged, and with all original packaging
• All tags and protective films must be intact
• Proof of purchase (order number) is required
• Personalized or custom items may have different return policies

Return Process – Step by Step

1Contact Our Support Team

Email us at [email protected] within 15 days of receiving your order. Use the template below to ensure we have all necessary information.

2Wait for Authorization

Our customer service team will review your request and provide a Return Authorization Number and shipping instructions within 2 business days.

3Package Your Item

Securely package the item in its original packaging with all accessories and include your Return Authorization Number.

4Ship Your Return

Send the package to our returns center using a trackable shipping method. You are responsible for return shipping costs unless the return is due to our error.

5Processing

Once we receive your return, we’ll inspect the item and process your refund or exchange within 3-5 business days.

Refund Timeline & Methods

Refunds will be processed to your original payment method:

• Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days after we process your return
• PayPal: 3-5 business days after we process your return

Exchange Requests

New items will be shipped within 2 business days of return approval. We offer exchanges for:

• Different color or style of the same product
• Different product of equal value
• Size exchanges for compatible accessories

If exchanging for a more expensive item, you’ll pay the difference. For less expensive items, we’ll refund the difference.

Defective Products

If you receive a defective product, contact us immediately at [email protected]. We’ll cover return shipping costs for defective items and expedite your replacement.