Returns & Exchanges

At Phone Cases Store, we stand behind the premium quality of our phone accessories. If you’re not completely satisfied with your purchase, we’re here to help with a straightforward returns and exchanges process.

Return & Exchange Window

You have 15 days from the delivery date to request a return or exchange for most products.

Eligibility Requirements

• Items must be in original condition – unused, undamaged, and with all original packaging
• All tags and protective films must be intact
• Proof of purchase (order number) is required
• Personalized or custom items may have different return policies

Return Process – Step by Step

1. Contact Our Support Team
   Email us at [email protected] within 15 days of receiving your order. Use the template below to ensure we have all necessary information.
2. Wait for Authorization
   Our customer service team will review your request and provide a Return Authorization Number and shipping instructions within 2 business days.
3. Package Your Item
   Securely package the item in its original packaging with all accessories and include your Return Authorization Number.
4. Ship Your Return
   Send the package to our returns center using a trackable shipping method. You are responsible for return shipping costs unless the return is due to our error.
5. Processing
   Once we receive your return, we’ll inspect the item and process your refund or exchange within 3-5 business days.

Refund Timeline & Methods

Refunds will be processed to your original payment method:

• Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days after we process your return
• PayPal: 3-5 business days after we process your return
• Exchange Requests: New items will be shipped within 2 business days of return approval

Return Request Template

Copy and paste this template into your email to [email protected]:

Exchange Options

We offer exchanges for:

• Different color or style of the same product
• Different product of equal value
• Size exchanges for compatible accessories

If exchanging for a more expensive item, you’ll pay the difference. For less expensive items, we’ll refund the difference.

Defective Products

If you receive a defective product, contact us immediately at [email protected]. We’ll cover return shipping costs for defective items and expedite your replacement.