Welcome to Phone Cases Store! We’re dedicated to providing you with premium phone accessories, from stylish cases to reliable chargers and cables. Based on our website content and menu, we’ve compiled this FAQ to address common questions about our products, shipping, returns, and more. If you don’t find your answer here, feel free to contact our customer service team—we’re always happy to help!
Product Questions
What types of products do you offer?
We specialize in high-quality phone accessories, including chargers, cables, and cases. Our menu features categories like All Chargers and Cables, Audio, Car Chargers, and brands such as APPLE, GOOGLE, and CELERO. We also offer devices like the Galaxy S25 series and iPhone 16 models, ensuring you get cutting-edge style and protection for your gadgets.
Do you have accessories for the latest iPhone and Galaxy models?
Yes! We stock products for new releases like the iPhone 16 (including Pro and Pro Max variants) and Galaxy S25 series (S25, S25 Plus, and S25 Ultra). Our inventory is regularly updated to include the latest devices, so you can always find compatible accessories.
Are your products durable and reliable?
Absolutely. Our products are designed with premium materials to offer military-grade protection and long-lasting performance. We check every item before shipping to ensure it meets our high standards for quality and style.
Shipping and Delivery
Where do you ship to?
We offer worldwide shipping to most regions, excluding some Asian countries and remote areas. During checkout, our system will automatically verify if we can deliver to your address.
What are your shipping options and costs?
We have two main shipping methods:
- Standard Shipping: Uses DHL or FedEx, with delivery in 10-15 business days after dispatch. Cost is a flat rate of $12.95. Ideal for fast, trackable delivery.
- Free Shipping: Uses EMS, with delivery in 15-25 business days after dispatch. It’s free on orders over $50, perfect for budget-conscious shoppers.
How long does order processing take?
All orders are processed within 1-2 business days before shipping. We carefully prepare and inspect each item to ensure it meets our quality standards.
Can I track my order?
Yes! Once your order ships, you’ll receive a tracking number via email to monitor your package’s journey. This applies to both shipping options.
Returns and Refunds
What is your return policy?
We offer a hassle-free 15-day return policy from the date you receive your items. If you’re not completely satisfied, you can return the products for a refund or exchange. Your satisfaction is our priority, and we make the process simple and straightforward.
How do I initiate a return?
Please contact our customer service team at [email protected] within 15 days of receiving your order. We’ll guide you through the steps and provide any necessary instructions.
Are there any conditions for returns?
Items must be in original condition and packaging. We recommend checking our full return policy details at the time of return for specific terms.
Payment and Account
What payment methods do you accept?
We accept multiple payment options for a seamless checkout: Visa, MasterCard, JCB, and PayPal. This ensures you can pay in a way that’s convenient for you.
Do I need to create an account to place an order?
No, you can check out as a guest. However, creating an account may make it easier to track orders and manage your information for future purchases.
Is my payment information secure?
Yes, we use secure payment gateways to protect your data. Your privacy and security are important to us, so you can shop with confidence.
General Inquiries
What is your company’s address?
Our store is located at 905 Richardson Vista Road, Anchorage, US 99501. This is also our primary business address for any correspondence.
How can I contact customer service?
For any questions or support, email us at [email protected]. We aim to respond promptly and assist with any issues related to products, shipping, or returns.
Do you offer discounts or promotions?
We occasionally run promotions, such as free shipping on orders over $50. Keep an eye on our website or sign up for updates to stay informed about deals and new arrivals.
Thank you for choosing Phone Cases Store! We’re here to ensure you have a smooth and enjoyable shopping experience. If you have more questions, don’t hesitate to reach out. Happy shopping!